This page explains in plain English how heyvip collects your personal information, why we retain it, and how we keep it secure.
Your data is safe. heyvip never sells your personal information.
heyvip's Commitment: We treat your personal information with the utmost respect. This Privacy Policy is fully transparent — there are no grey areas. By using the heyvip platform, you are considered to have agreed to this policy.
Heyvip is an internationally licensed online gaming platform. We serve millions of users in Bangladesh who place their trust in us, and safeguarding their personal information is the most important way we honor that trust.
This Privacy Policy applies to all services offered through heyvip's website, mobile application, and other digital channels. Whenever you register, log in, play a game, or contact our support team, certain information is generated. This page explains in detail how we handle that information.
Heyvip's Privacy Policy is built in accordance with international data protection standards. We want you to use our services with complete transparency — keeping anything hidden or unclear goes against everything we stand for.
In Plain Terms: heyvip collects your information solely to provide services, verify your identity, and keep the platform secure. Your data is never used for any other purpose or sold to third parties.
Heyvip collects only the information genuinely needed to deliver its services properly. Requesting or retaining unnecessary data is not our practice.
| Data Type | When It's Collected | Required? |
|---|---|---|
| Name and mobile number | At Registration | Yes |
| Date of Birth | At Registration | Yes (18+ verification) |
| National ID Card | During KYC Verification | Before Withdrawal |
| Email address | At Registration | No (optional) |
| IP & Device Information | Automatic on every login | For Security |
Every piece of information heyvip collects is collected for a specific reason. Those reasons are clearly outlined below.
Your information is used to create and manage your account, process transactions, maintain your gaming history, and apply bonuses correctly. Without this, heyvip cannot provide you with its services.
Heyvip verifies your identity through the KYC process to prevent fraud and money laundering. IP and device information is also monitored to detect suspicious logins or transactions — all to protect your account.
When you contact our Support team, your account history helps us resolve issues quickly. Support conversations are never used for any other purpose without your consent.
Based on your gaming preferences and history, heyvip sends you relevant offers and promotions. You can opt out of these marketing communications at any time — simply go to your account settings and turn off notifications.
Records are maintained to meet regulatory requirements, comply with anti-money laundering laws, and support dispute resolution.
Please note: heyvip uses your data solely for the purposes stated above. Sharing data with advertising networks, selling information to third parties, or sending irrelevant spam is strictly prohibited under heyvip's policy.
Heyvip's server infrastructure meets the highest industry security standards. We use multiple layers of protection to keep your data safe.
All data is retained for as long as your account remains active. Even after account closure, certain information may be kept for up to 5 years to meet legal requirements. Once that period expires, data is securely deleted.
Heyvip's data is stored in internationally certified, secure data centers. All data centers are ISO 27001 certified and monitored around the clock, 24/7.
Heyvip will never ask for your password, OTP, or full payment details via email, SMS, or phone. Any such request is a fraud attempt — report it to support@heyvip.my immediately.
Heyvip does not sell your personal information to any third party — that's a core commitment we stand by. However, limited data may be shared in specific situations necessary for operating our services.
When processing transactions via bKash, Nagad, or Rocket, the necessary payment details are shared with the respective provider. This sharing is fully encrypted and used solely to complete the transaction.
Game providers such as Pragmatic Play, Evolution Gaming, and PG Soft may access the minimum information necessary to operate their games — such as your user ID and betting details. Your name and personal identity are never shared with them.
We are legally required to share relevant information with the appropriate authorities in cases involving court orders, regulatory demands, or money laundering investigations. heyvip fully complies with all applicable laws in such circumstances.
The heyvip website and app use cookies. Cookies are small files stored in your browser that help heyvip remember your preferences and improve your overall experience.
You can disable or clear cookies at any time through your browser settings. Keep in mind that turning off all cookies will remove the stay-logged-in feature and may cause some functions to stop working properly. heyvip uses only essential cookies and does not engage in any cross-site tracking.
You have important rights over your personal information. heyvip respects these rights and is committed to helping you exercise them.
You can request to see what information heyvip holds about you. Submit a request to Support and the information will be provided within 30 days.
If any of your information is incorrect, you can request a correction. Your name and email can be updated directly in your Account Settings.
When you close your account, your data will be deleted once the legally required retention period has ended. To remove specific data sooner, please contact Support.
You can request to download your gaming and transaction history in CSV format.
You can opt out of certain uses of your data, such as marketing communications.
If you object to your information being used for any particular purpose, you can let Support know. heyvip will respond within 7 business days.
To exercise any of your rights, email support@heyvip.my or reach out via live chat. Once your identity is confirmed, we will respond as promptly as possible.
Heyvip strictly enforces an 18+ policy. No one under the age of 18 may use heyvip, and their personal information is never knowingly collected.
Date of birth is checked at registration, and KYC verification is carried out in any case that raises concern. If an account holder is found to be under 18, their account is immediately closed, all transactions are cancelled, and the process of returning any deposited funds is initiated.
If a parent or legal guardian believes their minor child has created an account on heyvip, please contact us immediately at support@heyvip.my.
Heyvip may update this Privacy Policy from time to time. Any changes will be reflected in the "Last Updated" date at the top of the page. For significant changes, you'll be notified via SMS to your registered mobile number or by email.
Continuing to use heyvip after any changes to this policy will be considered acceptance of the updated terms. If you do not agree with the new policy, please withdraw all balances and notify Support before closing your account.
Last Updated: This Privacy Policy was last reviewed and updated in January 2026. heyvip recommends that members revisit this page once every 6 months.
For any questions, concerns, or complaints about our Privacy Policy, please contact us through the following:
We take every privacy-related request seriously. Once your identity has been confirmed, we will work to resolve your request as quickly as possible.
Every layer of security is built with you in mind
Everything You Want to Know About Account Verification & Live Scores
Your personal information is protected with the highest level of security at heyvip. Register with confidence and start enjoying Bangladesh's most trusted gaming experience.
⚠️ For users 18+ only. Please gamble responsibly.