Please take a moment to read these terms before joining heyvip. They're not written in complex legal language — we've made every effort to explain everything clearly and simply.
Important: By creating an account at heyvip, you are deemed to have read and agreed to these Terms & Conditions in full. If you object to any of the terms, please refrain from using the platform.
These terms and conditions apply to all services, games, bonuses, and transactions on the heyvip platform. By accessing heyvip through its website, mobile app, or any other digital channel, you automatically agree to be bound by these terms.
Heyvip is an internationally licensed online gaming platform. Our relationship with every member is governed by this agreement. If anything in this agreement is unclear, please contact our support team — we're happy to assist in Bengali.
You must be at least 18 years old to use heyvip. If age verification is requested, a national ID or passport will be required. If verification confirms that a user is under 18, the account will be closed immediately and all transactions will be voided.
These terms are published in Bengali. In the event of any dispute, heyvip's official version will be taken as the reference. We recommend contacting our support team first to resolve any disagreements.
You must provide accurate and complete information when registering on heyvip. Opening an account using false or someone else's details is strictly prohibited. heyvip reserves the right to verify your identity at any time.
Each person may only hold one account. If multiple accounts are found belonging to the same individual, all accounts will be closed and any accumulated bonuses will be forfeited. Multiple accounts sharing the same device or IP address may also be investigated.
It is your responsibility to keep your account password and login details strictly confidential. Allowing anyone else to use your account is prohibited. If you suspect unauthorized access to your account, contact heyvip support immediately.
Please note: heyvip will never ask for your password via email or message. If anyone does, it's a scam — report it to our support team immediately.
Heyvip follows a KYC (Know Your Customer) process to ensure security. You may be required to submit a national ID and a selfie before your first withdrawal or any large withdrawal. This process is typically completed within 24 hours.
Heyvip currently supports all major mobile payment systems in Bangladesh for deposits. Every deposit is credited to your account instantly upon completion.
The minimum deposit at heyvip is ৳500. Maximum deposit limits may vary depending on the payment method and account tier. VIP members enjoy higher deposit limits.
All heyvip payment gateways are PCI-DSS certified and secured with 256-bit SSL encryption. Your mobile banking details are never stored on heyvip's servers.
If a completed deposit doesn't appear in your account, wait 30 minutes first. If it still hasn't arrived, contact support with your transaction ID — issues are typically resolved within 2 hours.
| Payment Method | Minimum | Processing Time | Charge |
|---|---|---|---|
| BKash | ৳500 | Instant | Free |
| Nagad | ৳500 | Instant | Free |
| Rocket | ৳500 | Instant | Free |
| Bank Transfer | ৳2,000 | 1–3 business days | Free |
Withdrawing your winnings from heyvip is straightforward and fast. However, certain conditions must be followed to ensure security and prevent fraud.
Under normal circumstances, withdrawals to bKash, Nagad, and Rocket are completed within 3–30 minutes. Large or first-time withdrawals may require additional verification, in which case processing can take up to 24 hours.
Heyvip does not charge any fees on withdrawals. However, your mobile banking provider may apply their own transaction charges — this is outside heyvip's control.
Heyvip's bonuses and promotions are subject to specific terms and conditions. Claiming a bonus means you agree to comply with the relevant terms. Each bonus has its own validity period, wagering requirements, and game restrictions.
New members receive a 100% Welcome Bonus on their first deposit, up to ৳10,000. This bonus carries a 20x wagering requirement. If the requirement is not met within 30 days of claiming the bonus, it will expire.
Different game types contribute at different rates toward wagering requirements:
Any attempt to abuse the bonus system — such as claiming the same bonus across multiple accounts, exploiting wagering requirements, or colluding with other players — will result in immediate account closure and forfeiture of all bonuses.
Tips: Always read the specific bonus terms carefully before claiming any bonus. In many cases, playing in deposit-only mode (without a bonus) may be the more practical choice.
Every game on heyvip is powered by certified RNG technology and operates in full accordance with international fairness standards. Game outcomes cannot be manipulated in any way, and heyvip has no influence over results.
If a technical error or software bug causes an abnormal outcome in any game, that round will be considered void and the bet amount will be refunded. If an unusually large win is proven to be the result of a game error, that payout may be cancelled.
If your internet connection drops during a game, the result of the round in progress is saved on our servers. The next time you log in, you will see the correct outcome and updated balance for that round.
For Sports Betting, bets can be cancelled up until the match kicks off. If a match is abandoned or postponed, bets will be refunded or remain valid for the rescheduled date in accordance with heyvip's policy.
Certain activities are strictly prohibited in order to protect the integrity of heyvip's services. Any of the following will result in immediate account closure and may lead to legal action.
| Operations | Status | Results |
|---|---|---|
| Gaming by anyone under 18 | Prohibited | Account closed, all balances forfeited |
| Managing Multiple Accounts | Prohibited | All Accounts Closed |
| Money laundering or illegal transactions | Prohibited | Legal Action |
| Bonus System Manipulation | Prohibited | Bonus forfeited, account closed |
| Hacking or Software Exploits | Prohibited | Legal Action |
| Using Another Person's Account | Prohibited | Both accounts closed |
| One family member playing per account | Approved | — |
Heyvip believes gaming should be a source of entertainment, never a source of financial stress. We are fully committed to responsible gaming and want to help our members build healthy gaming habits.
Log in to heyvip and go to Account Settings to access the following tools:
For more details, visit our Responsible Gaming Visit the page.
If you feel that gaming is having a negative impact on your life, please reach out to heyvip support immediately. Our team will guide you toward the right help.
Heyvip takes the security of your personal information very seriously. All data collected during registration is used solely for service delivery, identity verification, and fraud prevention.
Heyvip never sells your personal information to third parties. Your data is only shared with relevant authorities when required by law — never with any third party without your consent. To learn more, visit our Privacy Policy Read.
Heyvip's website uses session cookies and analytics tools to improve service quality. On your first visit, you will be asked to accept cookies. You can disable cookies in your browser settings at any time, though doing so may affect certain features.
Heyvip reserves the right to update these Terms & Conditions at any time. For significant changes, advance notice will be sent via SMS or email to your registered mobile number. Continued use of the platform after any changes constitutes acceptance of the updated terms.
If you have any questions about these terms, please get in touch with us:
Last Updated: These Terms & Conditions were last updated in January 2026. heyvip recommends that members visit this page regularly.
Beyond our terms, there are certain principles we always uphold
Everything You Need to Know About Responsible Gaming Tools & Withdrawals
Heyvip's rules are simple, fair, and transparent. Register now and enjoy Bangladesh's best online gaming experience — with a 100% welcome bonus on your first deposit.
⚠️ For players aged 18 and above only. Please play responsibly.